Playing Responsible Is Important
Playing responsibly means being in control of your gambling experience as part of your entertainment.
What Is Our Commitment to Responsible Gambling?
We are dedicated to protecting our players, monitoring fraudulent and criminal activity and averting underage gambling. We are committed to protecting your privacy and ensuring the correct tools in place to help you enjoy your gambling. It is our promise to offer a fair and fun gambling experience and we will ensure transparency with our marketing initiatives.
Preventing Underage Gambling
In order to gamble, you would need to be of age or older, according to the legal age stipulated in your jurisdiction of residence.
It is our responsibility to ensure players who register an account with us go through a verification process to ensure they are of legal age to gamble. There are various protection tools that parents and guardians can implement to prevent underage gambling.
CYBERsitter, for example, is a filtering software that allows parents to add sites which they would like to be blocked. Visit CYBERsitter.
It is our responsibility to ensure players who register an account with us go through a verification process to ensure they are of legal age to gamble. There are various protection tools that parents and guardians can implement to prevent underage gambling.
CYBERsitter, for example, is a filtering software that allows parents to add sites which they would like to be blocked. Visit CYBERsitter.
Enjoying Your Play
Your time on our website should be an enjoyable experience so we, therefore, advise that you follow these simple guidelines before and during your play:
1) Make a decision before you play, regarding your limits. Keep up to date with your transactions and check on a regular basis how much time and money you’re spending.
2) Prioritise your daily responsibilities accordingly and ensure your play does not interfere with your normal everyday activities.
3) Don’t play if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
4) Don’t try to chase your losses. If you think that you are losing control of your gambling consider applying a limit, restrict your account or seek further help.
1) Make a decision before you play, regarding your limits. Keep up to date with your transactions and check on a regular basis how much time and money you’re spending.
2) Prioritise your daily responsibilities accordingly and ensure your play does not interfere with your normal everyday activities.
3) Don’t play if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
4) Don’t try to chase your losses. If you think that you are losing control of your gambling consider applying a limit, restrict your account or seek further help.
Transactions and Gaming History
Your transaction history is available online, where you can see your current cash and bonus balances, as well as deposits and withdrawals.
The gaming history is also accessible, allowing you to see how much you have gambled, at what times of the day, in which games, the balance after each bet, winnings and the current total funds available to either continue wagering with or to withdraw.
The gaming history is also accessible, allowing you to see how much you have gambled, at what times of the day, in which games, the balance after each bet, winnings and the current total funds available to either continue wagering with or to withdraw.
Self-Assessment Test
Looking at your gambling habits gives you the chance to reflect on how comfortable you are with the time and money you are spending and may prove helpful to identify issues before they become a problem. We have created this self-assessment to help you make that analysis.
Taking the last 12 months into account, answer ‘yes’ or ‘no’ to each of these questions:
Do I need to gamble with larger amounts of money or for a longer period to get the same feeling of excitement?
Do I feel restless or irritable when trying to cut down or stop gambling?
Have I tried to control, cut back or stop gambling without success?
Do I spend a lot of time thinking about gambling?
Do I often gamble when feeling distressed in some way, like for example anxious, stressed, lonely, guilty or depressed?
Do I chase my losses by trying to win back money I lost?
Have I lied to others about how much time or money I spend gambling?
Has my gambling affected my relationships or my job?
Have I sold possessions or relied on others to lend me money when I have lost it because of gambling?
Do I often play until all my money is gone?
Have I ever thought about self-harm or suicide because of my gambling?
Have I ever stolen money to fund my gambling?
Have I lost interest in my family, friends or hobbies because of my gambling?
Have I ever played under the influence of alcohol or other substances?
If you have answered ‘yes’ to four (or more) of these questions, you may be experiencing problem gambling and we recommend that you consider applying limits to your account(s) or self-excluding, as well as speaking to someone about yours answers. If you wish to limit or self-exclude your account, click here when logged in. More information about the signs of problem gambling and how to get help can be found visiting BeGambleAware or Gamblers Anonymous.
[Test adapted from DSM-5 Diagnostic Criteria: Gambling disorder]
Taking the last 12 months into account, answer ‘yes’ or ‘no’ to each of these questions:
Do I need to gamble with larger amounts of money or for a longer period to get the same feeling of excitement?
Do I feel restless or irritable when trying to cut down or stop gambling?
Have I tried to control, cut back or stop gambling without success?
Do I spend a lot of time thinking about gambling?
Do I often gamble when feeling distressed in some way, like for example anxious, stressed, lonely, guilty or depressed?
Do I chase my losses by trying to win back money I lost?
Have I lied to others about how much time or money I spend gambling?
Has my gambling affected my relationships or my job?
Have I sold possessions or relied on others to lend me money when I have lost it because of gambling?
Do I often play until all my money is gone?
Have I ever thought about self-harm or suicide because of my gambling?
Have I ever stolen money to fund my gambling?
Have I lost interest in my family, friends or hobbies because of my gambling?
Have I ever played under the influence of alcohol or other substances?
If you have answered ‘yes’ to four (or more) of these questions, you may be experiencing problem gambling and we recommend that you consider applying limits to your account(s) or self-excluding, as well as speaking to someone about yours answers. If you wish to limit or self-exclude your account, click here when logged in. More information about the signs of problem gambling and how to get help can be found visiting BeGambleAware or Gamblers Anonymous.
[Test adapted from DSM-5 Diagnostic Criteria: Gambling disorder]
Limits
It is advisable to decide on your financial limits before you start to play, as the chances of players experiencing a gambling problem is greatly reduced with this in mind.
You can control your play with different types of limits:
The financial limits may be reduced immediately at any time. Any request to increase or remove a limit is subject to a 24-hour ‘cooling-off’ period. The original limit will remain active until then.
You can control your play with different types of limits:
- Deposit Limits enable you to set a limit on the amount of money you deposit into your account for a given period.
The financial limits may be reduced immediately at any time. Any request to increase or remove a limit is subject to a 24-hour ‘cooling-off’ period. The original limit will remain active until then.
Time-Out
You can request a time out period of 1 week, 1 month or 3 months. Your account will automatically become accessible once the time out period ends.
If you wish to take a break, a time-out period facility is available online here when logged in or by contacting our customer support team.
If you wish to take a break, a time-out period facility is available online here when logged in or by contacting our customer support team.
Self-Exclusion
Self-exclusion allows you to take a break from gambling if it becomes something other than fun and entertainment. You can request a Self-exclusion period of 6, 12, 18, 24 months and indefinitely. During the chosen period all online accounts that you hold with Reelfun Gaming Limited will be subject to your self-exclusion request. This facility is available online here when logged in or by contacting our customer support team.
During this period, we will not send you any marketing material and we cannot accept any deposits or bets.
Once the self-exclusion period has expired, your accounts are re-opened automatically.
During this period, we will not send you any marketing material and we cannot accept any deposits or bets.
Once the self-exclusion period has expired, your accounts are re-opened automatically.
Help and Support
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same. Gamblers Anonymous offers the hand of friendship to anyone who is looking to try and stop gambling. You can visit the website here.
Gambling Therapy is a free, global online service for people affected by problem gambling – both for those who gamble and for their friends or family. It offers practical advice and emotional support, including educational resources, self-help tools. Forums, support groups, live chat, and e-mail support. It is available in many languages and designed to help people understand their relationship with gambling, explore ways to stop or reduce gambling, and connect with others wo are facing similar challenges. You can visit the website here.
If you feel that you are experiencing difficulty with gambling, you could consider blocking access to all gambling sites from your PC by installing blocking software such as GamBlock which uses sophisticated tools to block all gambling sites and software. Visit Gamblock here.
Gambling Therapy is a free, global online service for people affected by problem gambling – both for those who gamble and for their friends or family. It offers practical advice and emotional support, including educational resources, self-help tools. Forums, support groups, live chat, and e-mail support. It is available in many languages and designed to help people understand their relationship with gambling, explore ways to stop or reduce gambling, and connect with others wo are facing similar challenges. You can visit the website here.
If you feel that you are experiencing difficulty with gambling, you could consider blocking access to all gambling sites from your PC by installing blocking software such as GamBlock which uses sophisticated tools to block all gambling sites and software. Visit Gamblock here.
SweetReels now available for Android
Experience the thrill of our iGaming website seamlessly on Android through our dedicated mobile app, delivering excitement wherever you go.
Responsible Gaming
Please play responsibly. Gambling can be addictive and may result in difficulties to stop even when you know it is causing issues. Gambling is not a solution for financial problems - only play for what you can afford to lose! Keep track of how much money and time you are spending online and take action if needed. Play responsibly and get in touch with us or use the tools online here should you have any concerns. SweetReels only accepts customers over 18 years of age and any person below the minimum permitted age are not allowed to participate in gambling activities.
SweetReels is operated by Reelfun Gaming Limited, a company duly registered under the laws of Cyprus, bearing company registration number HE 483421 and having its registered office address at Arch. Makarios III, 1-7, Mitsi Building no 3, Floor 3, Apartment/Office 310, 1065 Nicosia Cyprus, being in possession of a B2C remote gaming licence (licence number: 0000132) issued by the Tobique Gaming Commission, under the Tobique Gaming Act, 2023.